Android 14 prevents some Pixel 6 users from accessing their phone’s storage.

This issue could be exacerbated by the existence of many user profiles.

A Google Pixel 6 smartphone in better times (Image credit: Future)

•  Some Pixel 6 customers have lost access to their phone’s internal storage and files after updating to Android 14, and they are complaining about storage issues.
•  It is impossible to download data to the phone because apps cannot access internal storage.
• The problem does not affect Pixel 7 devices and appears to be connected to various user profiles. If Google doesn’t provide a fix for people who are locked out of storage, a factory reset might be the only option.

There will inevitably be a few bugs and problems in every new major Android release. Customers using Android 14 and using the Pixel 6 and 7 first gave the impression that the OS was an outlier by praising it for enhancing the thermals and battery life of their handsets. However, not all Pixel 6 owners are as fortunate. They installed the most recent Android release, but they are now having storage problems instead of overheating or battery drain issues, which is a bigger problem. Users reportedly lost access to their phones’ internal storage and files in a few instances.

Another problem with internal storage is that it prevents apps from downloading any data to the phone. Additionally, it is useless to free up space using the Files app. According to Google support forums, downloads, images, videos, audio, and documents don’t use any storage at all. Only the storage used by apps is displayed.

The storage on other users’ phones was not restricted, although they occasionally encountered app crashes and “storage is full” notifications. Despite the fact that their phone has plenty of free space, this is the case.

The Pixel 6 is a smartphone developed by Google